OPERATIONAL RISK STRATEGIC RESOURCES

Available for projects, staff augmentation, or interim positions, our resources have a vast spectrum of experience in their respected fields and can bring true value to your institution. You can build a team of strategically chosen resources to assist you in any capacity.

OPERATIONAL RISK PROJECT MANAGERS

Nariema Mangaru-Mohamed

Operational Risk and Process Improvement Expert

Mrs. Mangaru has over 25 years of financial services experience working in the Marketing and Operational Risk environment.  Mrs. Mangaru has a strong ability to dissect the most intricate workflow, identify failure points and recommend practical remediation steps to reduce or eliminate risk exposure.  Her ability to build and foster strong relationships has led to her success as a management consultant and a team leader.

 

Nariema’s organizational skills and management skills translate into driving results, delivering on customer goals and implementing process governance.

Previous Experience:

  • Management Consultant to Global Tier 1 Institutions.

  • Former Manager, Operational Risk Lead & Marketing Product Execution for American Express.
     


Specializing in:

  • ​Operational Risk Project Management

  • Risk Control Self Assessment (RCSA) and Project Risk Self Assessment (PRSA)

  • Quality Assurance

  • Process and data mapping

  • Policy and Procedure Creation

  • Due Diligence Reviews

  • Process Oversight

  • Workflow analysis and development

  • Organizational Augmentation

  • Change Management

  • Cross Functional Resource Management

Claudia Sandoval

Bank Operations Specialist

Claudia is a Banking professional with over 16 years of experience in Bank Operations such as: Management of Customer Due Diligence for a Tier 1 Global Bank (CDD), Anti-Money Laundering (AML) and compliance areas. Ms. Sandoval is experience in Customer Service with Corporate Personal Banking and Political Exposed Persons (PEP).

 

Claudia’s expansive knowledge of various areas of a bank and its operations make her a great leader and an asset to any team. Claudia has successfully managed many teams of over 30 employees in her career as a manager.

 

Ms. Sandoval is fluent in English and Spanish.

 

 

Previous Experience:

  • International Customer Service Sr. Supervisor for a Tier 1 Global Bank

  • Operations Support Sr. Supervisor for a Tier 1 Global Bank

  • Private Bank Relationship Manager for a Tier 1 Global Bank

 

Specializing in:

  • Bank Operations

  • International Customer Service

  • Process Management

  • Quality Assurance

  • Customer Due Diligence

  • Know Your Customer

  • Customer Onboarding

  • Politically Exposed Persons (PEPs)

 

Experienced in:

  • High Risk Customer Risk Rating

  • Corporate Banking

  • Private Banking

  • Staff Training

 
Certifications:

  • ACAMS - Certified Anti-Money Laundering Specialist

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